1. Introduction

This website is operated by AAR Imports Limited (Company No. 16300244), trading as Love Julieta. By placing an order with us, you agree to be legally bound by the following Terms and Conditions.

2. Bespoke Products

Every Love Julieta piece is individually handcrafted to order. Due to the bespoke nature of our jewellery, orders cannot be cancelled, amended, or refunded once placed. This policy complies with your statutory rights for custom-made goods under the laws of England and Wales.

3. Prices and Payment

All prices are listed in GBP and include VAT where applicable. Full payment is required at the time of purchase. We accept all major credit and debit cards.

Once payment is submitted, card transactions are final and cannot be reversed. By placing an order, you agree not to initiate a chargeback. Any attempt to do so will be considered fraudulent, and we reserve the right to recover all associated costs, damages, legal fees, and losses to the fullest extent permitted under the laws of England and Wales.

4. Delivery and Address Verification

• We ship within the United Kingdom only.
• Orders are delivered only to the billing address of the cardholder used at checkout.
• Someone must be present to accept and sign for delivery at that address.
• Once the delivery is signed for, our responsibility ends, and we are not liable for any loss, theft, or damage thereafter.

5. Production and Delivery Times

We take pride in exceptional service and craftsmanship, and we’ll keep you informed at every stage of your order.

• Bespoke jewellery typically takes up to 10 working days to produce.
• Once complete, your order will be dispatched within 2 working days.
• Delivery may take up to 21 working days from dispatch, depending on courier services.
• You will receive regular updates and a tracking link once your order ships.

If you have any questions, our friendly customer care team is here to help:

customercare@lovejulieta.com
01932 544 569 (Monday to Saturday, 10am–4pm)

6. Ownership and Risk

Ownership passes to you only once full payment is received. Risk passes upon signed delivery.

7. Liability

Our liability is strictly limited to the purchase value of the item. We accept no responsibility for indirect or consequential losses.

8. Governing Law

These terms are governed by and shall be interpreted in accordance with the laws of England and Wales, and all disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.